"Whether through voice call or chat, customers will not need to go through menu prompts or option trees; they simply say or type their request, and the natural-language recognition feature finds the best way to assist them. No stilted speech or robot-like commands," Verizon claimed."
Had this for years at my bank. You don't tell it what you want 'in your own words', you learn what the keywords are and just say them. 'Payments', 'Balance', 'Transfer', etc..
Biting the hand that feeds IT
