Reply to post: Re: one egg in one basket

Smile? Not bloody likely: Day 6 of wobbly services and still no hint to UK online bank's customers about what's actually wrong

Graham 32

Re: one egg in one basket

It's not just the cards. It's phones now too. I have an account where I must install their app to generate one-time login codes. Annoyingly, the app can only be active on one phone at a time. So if the phone dies I have to jump through hoops to deregister the phone before I'm permitted to put it on another. I imagine it's things like taking proof of ID into a branch so nothing rapid and certainly not possible if abroad on holiday.

With the new 2FA stuff all the banks are doing I've realised my phone is a single point of failure. I need a second phone and a probably second phone number to cover me for a predictable phone failure disaster.

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