"for we like sheep ..."
This is far from exceptional. It amazes me how we've been conditioned to accept such crap levels of service. A couple of decades back we'd have done rather more than complain in the twitsphere - we'd have abandoned service providers in droves. Even now, if bricks and mortar businesses exhibited the current levels of unreliability of "digital" services, I'd expect riots.
Biting the hand that feeds IT
