Re: laugh or cry
I want to cheer for their honesty - even if they missed a few words out:
We want [really really want even though we are unable] to reassure our customers that their data was not at risk as a result of this error. [Luckily we do not have to comment on all the other errors at this time]
If there is something to laugh or cry about it is how much I have lowered my expectations of what counts as an impressive amount of honesty.