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Cool IT support drones never look at explosions: Time to resolution for misbehaving mouse? Three seconds

itzumee

A working from home colleague had recurring issues with her broadband connection which would die at random times of the day, IT support asked her to send a photo of the back of her home router so that a replacement could be ordered. The photo received showed the router with a large table lamp sitting on it and blocking the air vents on it's top surface, so the poor thing was overheating and shutting off, only recovering when it'd cooled down, and so on.

When asked why she'd placed a table lamp on top of the router, her reply was that there are vents on the sides and front of the router, so she thought it'd be okay.

As the old saying goes, a little knowledge is a dangerous thing...

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