Reply to post: JL is supposed to be a staff owned enterprise

Never knowingly under-digitally transformed: Retailer John Lewis outsources tech function to Wipro

Steve Todd

JL is supposed to be a staff owned enterprise

So why on Earth should they kick a whole department out to an external company, especially when they are increasingly dependent on that department for survival.

In my experience of JL, the problems they have been having are down to the p*ss poor customer support. People are prepared to pay a premium if they know that the support will be good. Our recent dealings have not demonstrated anything like that.

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