Reply to post: Refunds for repairs?

C is for 'Careful now', D is for 'Download surprise': Microsoft to resurrect optional Windows 10 updates as 'Previews'

Drew Scriver

Refunds for repairs?

My dad (who is old enough to have been on sentry duty on the East German border during the Cuba crisis) is rather computer-challenged.

Last week he called me in a panic because he couldn't print anything. I remoted in and lo-and-behold: the items were leaving the print queue as if they had been printed. Scanning worked fine on this three-in-one Brother. Status and ink levels were reported accurately.

He really needed to print some documents so he took the computer and the printer to a computer store. They're now up to €39 and they're apparently re-installing Windows - even though I had called them ahead of time to alert them of the Microsoft update issue.

I highly doubt Microsoft will reimburse my dad for the costs he incurred due to their ineptitude, though.

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