Refunds for repairs?
My dad (who is old enough to have been on sentry duty on the East German border during the Cuba crisis) is rather computer-challenged.
Last week he called me in a panic because he couldn't print anything. I remoted in and lo-and-behold: the items were leaving the print queue as if they had been printed. Scanning worked fine on this three-in-one Brother. Status and ink levels were reported accurately.
He really needed to print some documents so he took the computer and the printer to a computer store. They're now up to €39 and they're apparently re-installing Windows - even though I had called them ahead of time to alert them of the Microsoft update issue.
I highly doubt Microsoft will reimburse my dad for the costs he incurred due to their ineptitude, though.