Re: "I'm the IT director for ..."
... I try to not buy those printers, or buy ones with an actual UI on the damned machine.
I also don't work with the general public anymore, and I try to not interact with the bulk of my users either.
(Being at that company for 10 years and having the letters 'senior' in my job title generally means that If I'm busy doing something, best not to bother me, because either a) I already know it's broken and I'm neck deep trying to fix it; b) on the phone with the vendor doing same; c) doing something which, if done wrong, will cause items a or b. )
Biting the hand that feeds IT
