Re: Email already passé?
E-mail really just works. If you don't like your provider it's pretty damn easy to move all your old e-mail as long as you control the domain. This is example of why standard protocols are good.
Some people think that these IRC-like services will solve the problem of too much e-mail. Until the network effect kicks in and you're back to square one. Or worse, because chat is really inefficient. On a service which now owns your data: lock-in that you pay for.
Some companies (KLM) are trying to move to WhatsApp for customer service, probably because they benefit from the metadata that Facebook can provide them.
Biting the hand that feeds IT
