Irish language service?
Anonymous because I take some blame for the initial IT systems for Irish Water, though not the contact centres. I recall difficulty in meeting the Irish language requirements and in fact that had to be handled manually. I hope Capita have enough operators fluent in the language. I entered my own details through Irish and didn't get processed before the government had to back down on household charging. I'm sure Capita are good at collecting but all of nothing is still nothing.
They will be glad of the hard currency revenue post Brexit.
Biting the hand that feeds IT
