Re: SamKnows has been borked.
do you mean the 'SamKnows white box' ??
https://samknows.one/hc/en-gb/articles/360000451757-What-is-the-Whitebox-
quote "The Whitebox does not directly improve your internet. It provides you with the data to help you improve your internet performance."
It is version 8 now, and needs the right software etc... maybe you need to call samknows??
or try https://www.thinkbroadband.com/tools and try the 'Broadband Quality Monitoring'