Back Office Transformations ... but not necessarily as you were initially expecting them to be
However, I am confident that our end vision will remain fundamentally the same. That is, above all, a future where public servants’ ability to support government priorities and deliver services to the citizen is enhanced by the shared services we provide to them. .... Andy Helliwell, Executive Director, Government Shared Services 26 September 2019
A future space/time/place where prior government abilities and utilities are scripted to act in support of a current run of public servant delivery promises with enhanced shared services provided to the citizen is the BOT that I'd be rooting for, and that would be a fundamentally radically different vision for realisation and virtual systems administration which results in almost exactly the same practical outcome with the added advantage and benefit of further drivering dynamic solutions feeding and seeding needs ...... and in some cases too, because humans are involved, greeds which can be sated and rendered toxic and self-destructive when desired ..... because it so easily can be done and is an extremely effective means of discouraging all but the most worthy of annihilation for instant permanent removal from the scene.