They are all just as bad as each other
Having worked in IT at three huge banks, including Lloyds at one point many years ago, I can confirm that they are all just as bad as each other. Arguably I found Lloyds better to work for than the others. But they are all run in the same way, with similar practices. Lloyds is no better or worse than the others. The problem is that IT knowledge and skills are no longer considered valuable and IT is simply commoditised nowadays. It is known across the industry that quality is going down the toilet but it is cheaper to accept some customer inconvenience than give good service at a higher price.
In fact this seems to be the whole mantra for UK industry, financial or not. Everything is done cheaply and with short term goals.
Hey you kids, get orf mah lawn!!!!!