Re: Trust Office
I think that's not a compatibility argument but rather a "No-one got fired for buying IBM" argument. People accept the incompatibility because it's a Microsoft product.
When it comes to compatibility with Docx files it's usually Microsoft's own products that fare the worst. It's quite common for the same Word document to look different or have other issues between various versions of Word or between Word for Mac, Word for Windows and Office 365.
It's no surprise that, after the dust had settled somewhat after format standardisation wars between ODF and OOXML, Microsoft had to admit that creating an open standard (as in documenting a standard that someone else must be able to implement) was much harder than they thought. There are plenty of examples where MS developers seem unable (or unwilling) to follow the OOXML standard. So even if other developers stick to Microsoft standards the documents still have issues in Word because MS developers don't stick to MS standards.