True, ear cushions and other sound-dampening material wear out. Replacing them regularly is especially important with hearing-protection gear.
In this case, Bose clearly tries to bullshit their customers and to setup a smokescreen. It is complete BS that worn out cushions would be magically incompatible with the new and assumedly _better_ ANC SW. Even if they were incompatible, that would indicate a failure at their engineering department for not considering worn cushions before rolling out an update.
Logical conclusion is that they are either liars or incompetent, possibly both. In any case, Bose is now on my do-not-even-consider-bying list for good.
(I really hope they’ll fix the problem for their existing customers.)
Biting the hand that feeds IT
