Re: My word...
My favourite - ever - service call was from a well-known band's manager. They were on a world tour, and had reached California. I was flown London to LAX First Class on American Airlines (as pleasant as flying can be made). I was chauffeured the the hotel in Beverley Hills where the band were staying.
I was handed the two problem laptops - one used for the band's set lists, and the other for on-line Amazon ordering of "incidentals". Both had succumbed to moisture from condensation in an aircraft hold.... Open, wipe with tissues, wipe with isopropyl alcohol, leave open in the warm air of a hotel room for a couple of hours.... Reboot, and away they both went!
I got two days in LA, got to see the band's gig in LA, complete with backstage pass, got well fed and watered, and then sent back to London the same way I'd come over. I also received ~$3500 for my "prompt attention to their problems"!
There isn't a "smug" icon, is there?
Biting the hand that feeds IT
