You wish
The business case warns the new system would potentially "reduce back-office staff costs" and "reduce the number of business support staff required to support a SaaS-based technology".
'potentially' is the key. This is standard boilerplate for proposals and means nothing. When did you ever see a government system that required less civil servants than the one that preceded it ? In fact it will take three times as many staff for the 5-year transition and twice as many thereafter.
Biting the hand that feeds IT
