Re: HR is the problem
It makes you wonder if the no show was properly notified in the first place. Best practice is a human voice call with an email confirmation. Too many times I get people that say they've texted somebody and never heard back. I ask them if they know for certain that the person has text and if the telephone number they gave is a mobile or landline. Blind stare follows. Text is also not a very robust system so messages fall through the cracks all of the time.
Biting the hand that feeds IT
