Re: No sympathy whatsoever
As a Gandi customer, I completely agree with you.
Some people will learn from this (and I'm certainly wanting to see the post-mortem), others will complain and will carry on living their miserable lives for a while longer until evolutionary theory takes care of them.
I also agree that having a "physical" copy of the data in your possession is a good idea, plus being able to see and touch that disk has something of a soothing psychological effect. :-)