No sympathy whatsoever
Anyone who relies on a 3rd party to protect vital and/or irreplaceable data really gets what they deserve if that 3rd party loses it. How much money and effort does it take to make a local backup?
"The cloud" is convenient for sharing or accessing your data from many different locations, but it should never be considered a place for safe or reliable data storage. And a HDD is usually cheaper per GB storage than most online services anyway, even over just a year (not to mention being at least an order of magnitude faster).
