Reply to post: Re: Deleted

El Reg presents: Your one-step guide on where not to store electronic mail

Phil W

Re: Deleted

"If every single thing deleted could be rescued, but only by a technical person who knows the proper incantations, users would learn"

Really? Do you really honestly believe that? Because I can tell you now that you're 100% definitely wrong.

Aside from the built in Outlook/Exchange functionality that allows items to be retrieved from Deleted Items and even from Reoverable Deleted Items for a period of time after they've been purged from Recoverable Deleted Items, we still get not infrequent requests to restore from months old tape backups emails which were "accidentally" deleted 6 months ago. Repeat customers for these requests are no uncommon.

The problem is the sort of user who doesn't just write off an email they accidentally deleted x number of days/weeks/months ago is also the sort of person who is quite willing to repeat the mistake and then demand that IT fix it (or even take the blame for it going missing in the first place) because that's we're there for as far as they're concerned.

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