VM engineers working on someone else line also cut mine, and they then quickly disappeared before i could collar them .. it took over 3 MONTHS to get back online
fortunately i had a good neighbours BT wi-fi, which i used for that time, but without it i would have been totally cutoff
VM never accepted that it was their employee that caused the problem in the first place
so ever since that incident, i have always been very watchful anytime a VM van turns up in the street and continually check my internet link whilst they are in the area ... just in case