Virgin Media has an awful customer service.
I am without the Internet since last Saturday. I was browsing when it stopped. I looked out of the window and saw a Virgin Media van parked in a street and a guy walking around opening cable covers. So I thought he was doing some service and it won’t last long. Then the van left but the Internet did not appear.
I called the customer services immediately but all they could do was to make an appointment after Christmas.
It is so infuriating - their idiot engineer broke it (probably by mistake), but there is no way to contact him and make him come back and fix it. The call centre is staffed by people following a simple script who have no connection to people who do cables.