To be fair to Virgin, and let me be clear, it's not something I often am:
- Virgin's business customers get more frequent updates and quicker reconnects because they're paying for a 'better' service
- having several thousand customers go through one 'cable' is not unusual.
True, they could have given more updates to their residential customers but they're always going to give better service to business customer (hopefully).The real issue is that contractors are careless (both the 'third party' and then Virgin for causing a gas leak). Just my thoughts, I think Virgin are a dreadful company who care little of their customers (business or residential).
Biting the hand that feeds IT
