We/You Never Learn
Retired now, after 40 years in the industry. The same mistakes keep on robbing business of funds.
Lesson One - Never believe the vendor
Lesson Two - Use what you have
Lesson Three - Go to One.
I cannot get why organisations still have not understood the ERP, CRM etc. etc. will do nothing to make the business better. Only hard work and brainpower will do that.
It is unbelievable how large organisations continue to be rorted by vendors who know less about business principles than any half competent commercial organisation.