Re: Works for me
I'll go to the counter or the screen depending which queue is shorter. Main advantage of the screen is tha if you know what you want, you can get it through nice and quick.
Biggest issue for me is that people are SLOW on the screens. Like look through the menu twice kind of thing.
Admittedly BK can usually just ask "how many cheeseburgers today?" for 99% of my orders :)