I wonder how long it will be before those who placed the contract with them will be referring to it about their SLA for resolving bugs.
Would be interesting to see what happens when someone raises a duplicate of one of those bugs, will they simply refer back to the old bug and perpetuate the problem ?.
This is dangerous ground simply saying "wont' fix" since it mixes them up with other things that someone actually looked at. Perhaps they should have updated the status to something like "Couldn't be bothered to look at" or "SLA manipulation" or similar.
This is not going to win them any positive views from any current or potential customer.
I wonder who pays for any that result in poor calculations and the end customer looses money for example.