I had an expensive piece of kit. PC Connects via USB, and the software was updated to give Win 10 compatibility. The drivers were updated too. Yay! But when we bought a new micro-form factor PC to connect it to, that was the point we discovered that it had an issue with USB 3. Very different chips in there to give that function, and even if the chips offers a USB 2 emulation mode, it doesn't work for some kit. The only solution was to stick a USB 2 hub on the USB 3 port.
Biting the hand that feeds IT
