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Taxi for Uber: Ride-hailing app giant stripped of licence to operate in London

Warm Braw Silver badge

The issue here isn't the scrutiny that the legitimate drivers got - it's largely the same for taxi and private hire drivers. What has happened here is that a legitimate driver has been impersonated by someone who does not possess a PHV licence.

PHV drivers are supposed to wear a badge with their photo and identity on it, but Uber appears to have allowed drivers to change their in-app photograph to that of a different person, making it appear to the passenger that the driver is legitimate.

I would imagine that a certain amount of impersonation is not uncommon (it's more economic to recoup the cost of leasing a vehicle and insuring it if it's generating revenue over 24 hours), but Uber's system seems to have facilitated it.

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