Uber's response
They claim to have made improvements when they say the claims are wrong; but the claim is that while they have improved, they haven't improved anywhere near enough. Their "rebuttal" is a complete joke.
Again, the real issue has and always will be that uber makes money by having an incredibly small bureaucratic overhead; they are as involved as they absolutely must be, and nothing more. The level of engagement actually required of the company is to the extent that it will severely hurt their bottom line, and they will do everything in their power to remain only distantly involved outside of actual app maintenance.
