Re: Over-used statements
Worse, #1 is often, as in this case, "We apologize for ANY inconvenience caused." It grates my nerves when an apology starts by refusing to acknowledge that a problem really does exit.
#4 "higher than normal call volumes" is a pet peeve. It usually is exactly as you describe. I won't beat up the person trying to help me over the phone, but I raise it if they brush off my concern. "Your hold message announces that you have a sudden surge of customers calling for help. If you cannot help me and are unaware of any incidents, please give me a warm hand-off to your supervisor."