A lonely bouquet in the brickbats
I admit it. I (still) own an iMac now out of AppleCare. Two months from the end of the 3 year warranty I had a problem with the screen which showed a single line of green pixels. I phoned Apple, who suggested that I took the iMac to the local retailer; I told them that I was a pensioner, so they arranged for an on-site repair the next day.
I might not be typical of the average Apple user, having been around software since 1971; but after writing software for many different OSs, including some Windows shrink-ware, the experience suits me. It allows me to still use the UNIX commands I learnt in the 70s when the (nice) GUI can’t do everything that I need.