I used to work for an Apple reseller back in the early/mid 2000's. Just before the Apple-branded stores started appearing. Repairs were a nightmare even back then, a lot more fiddly than regular PCs. Lots of tiny screws of varying lengths, bizarre procedures and tools to take the things apart, I can sort of agree with them to a certain degree about restricting repairs to trained people.
They got a bit restrictive towards the end, wanting serial numbers, board IDs and all sorts of stuff to be exactly correct on the part we were sending back. Other times we'd have something with an intermittent fault that kept being rejected when we sent it back. Tesla coil fixed that lol
Profit margins on sales and repairs was pretty poor towards the end too, expecting repairs to be done in unrealistic times. Glad I got out when I did.
Biting the hand that feeds IT
