Re: Note to clueless Apple execs
The phones are easy to repair. I can do a screen or a battery in a few minutes on an iPhone. That's on my home desk with a light and the basic tools that come supplied with the replacement part from ebay for a few quid. This includes a battery that performs better than the Apple one.
I can't say the same for iPads they look like they are glued together though, and I don't have the right sort of heat gun.