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The silence of the racks is deafening, production gear has gone dark – so which wire do we cut?


I was working in France and had to call to get a replacement cell for our aging APC unit. I phone the customer support and chatted with the person who answered in my Glaswegian french. Half way through the call it registered in my brain that the APC person had given a distinctively Irish name and that APC had a call center in Dublin. I was sorely tempted to say thank you in Gaelic to her but chickened out feeling a bit daft talking French when I didn't need to. She seemed like a nice colleen.

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