So instead of 2600 Indians following a script with no possibility of thinking for themselves, we have 600 bots following a script with no possibility of thinking for themselves.
It'll help the finances, but hardly a win for customer service.
Most Read
-
AWS is creating a 'new open source design system' with React
-
Two clichés, one headline: 'No good deed goes unpunished' and 'It's always DNS'
-
Facebook tells Portuguese court that a biz called Oink And Stuff makes profile-harvesting browser extensions
-
Hallowed Bugtraq infosec list killed then resurrected over the weekend: We heard your feedback, says Accenture
-
150,000 lost UK police records looking more like to 400,000 as Home Office continues to blame 'human error'
SUBSCRIBE TO OUR WEEKLY TECH NEWSLETTER
MORE CONTENT
SITUATION PUBLISHING
The Register - Independent news and views for the tech community. Part of Situation Publishing
Biting the hand that feeds IT © 1998–2021