Can't get any worse or can it?
The last time I phoned Vodafone support I spoke to some clueless human being in an Indian call centre who suggested I needed to climb the telegraph pole outside my house and put a new cable from there to my house.
Considering how bad automated speech recognising menus are, "I'm sorry I didn't understand that. Please state in a few words the reason for your call". I can just imagine the fun trying to explain a technical problem to a bot.
They might just as well borrow the IT Crowd approach and have something repeating in a loop "Have you turned it off and on again? Is it plugged in?" for what use I expect a bot to be.