Reply to post: Re: 600 bots

They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

DavCrav Silver badge

Re: 600 bots

"How do you actually quantify how many 'bots' your company has?"

I wondered about this as well. I eventually decided it must mean that the bot system will have the capacity to handle 600 calls simultaneously. They seem to think it'll take a quarter of the time to resolve calls with the bot than a human. Somehow I find that unlikely.

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