Re: Piss poor IT management
Like I said you can't recover them in all cases, but you should at least try. Not saying you need to go to great lengths, but when the support guy booted off a CD/network for the reinstall he should have at least tried to access My Documents, and if he was able to do so should have taken a few minutes to copy them off safely to the network or another drive.
This "well I warned them many times so it is 100% their fault" is like if someone is changing lanes where your car is because they didn't look, and you refuse to hit your brakes or move out of the way and instead let them hit you. It is 100% their fault, and they will have to fix your car, so why not?