Re: My current organisation is like that
The CEO's EA had called the Help Desk because she was unable to save a file needed for a board meeting later that day. The problem was the was no room on the network drive to save the file.
This was in the day of file servers with their own attached drives, and had been an ongoing problem for months - this in a large world wide corporation.
She called the Help Desk, they told her to reboot the computer and - file gone.
Without receiving the details, I was dispatched to take a look - more to receive the bollocking that should have gone to the Help Desk, rather than with the expectation that anything could actually be done.
The file was unrecoverable, and shortly thereafter IT found the money to update that corporate server and drive.
Biting the hand that feeds IT
