Reply to post: Re: KPIs

Lies, damn lies, and KPIs: Let's not fix the formula until we have someone else to blame

doublelayer Silver badge

Re: KPIs

And that's often because I know any score below a nine (or sometimes a ten) is seen as an indicator that someone has failed. Even though eight out of ten is pretty good, I know there will be a discussion about why there weren't two more points there. Maybe this will cause a lot of problems for the person concerned. Maybe they'll send me a dozen more surveys to try to extract the reason for my withholding those two points. And I succumb to laziness and just assign nines and tens if the thing was fine or above.

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