Re: Been there. Done that.
"He had a *proper* freak out on me because I changed the sort order of his documents folder..."
When investigating a Windows user profile or application problem, almost the first thing I do is change the Explorer View settings to unhide System and Hidden files so that I can see what is really there. And I have to remember to restore the View settings, which doesn't happen quite as often as it should.
Over the years I have been amazed by the number of second line support people who don't realise that they should be looking for hidden stuff or files with strange ACLs.
Biting the hand that feeds IT
