I Hope This Isn't True...
previous studies have also showed that younger people find making calls a little daunting, and prefer to use messaging services such as WhatsApp.
...because if it is the implications border on the terrifying.
OK; I have been retired for a few years but looking back I can remember just how productive a proper telephone conversation can be. Work / business 'phone calls obviously have a professional purpose, but that does not prevent the persons involved establishing a good working personal relationship at the same time. (No improper conclusions should be drawn from that.)
Are we raising children in such a way that they will be unable to communicate properly in a work environment?