Re: Interpreting joke comments
Actually guys you are *dead* wrong.
In many UK call centres there is a protocol that requires the agent handling the call to alert a team leader or similar if they become concerned about the health and wellbeing of a caller - either physical or mental. This can and does lead to concerns being passed on to the relevant emegency service - its considered to be "better safe than sorry" in these cases
This probably wouldnt happen with an overseas call centre and is another reason that they are a bad idea that often produces a worse customer experience than a UK based centre.