Reply to post: Re: Interpreting joke comments

£99,999, what's your emergency? Paramedics rush to OAP's aid after shock meter reading

Da Weezil

Re: Interpreting joke comments

Actually guys you are *dead* wrong.

In many UK call centres there is a protocol that requires the agent handling the call to alert a team leader or similar if they become concerned about the health and wellbeing of a caller - either physical or mental. This can and does lead to concerns being passed on to the relevant emegency service - its considered to be "better safe than sorry" in these cases

This probably wouldnt happen with an overseas call centre and is another reason that they are a bad idea that often produces a worse customer experience than a UK based centre.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon


Biting the hand that feeds IT © 1998–2020