Re: 'allow loyal customers access to better deals once their contracts end'
And everything about that sentence is wrong. When your contract period with an ISP runs out, they should automatically put you on the best available tariff for the package you are on
Way of the World unfortunately, just like supermarkets always put the cheapest stuff on the bottom shelf and the most expensive at eye level
You should not have to contact your ISP to ask them if they can do you a better deal, they should just do it as a matter of course
No, no, no, no. It's not worth ten. You're supposed to argue, 'Ten for that? You must be mad!' Ohh, well. One born every minute.
Biting the hand that feeds IT
