Re: Feature Request
And consider how this probably went:
1. First user reports problem
2. Help Desk faff about with it for an hour
3. A techy happens to come across it and, within 10 mins, identifies the issue and what needs to be done
4. Manglement faff about for a few hours until someone finally authorises the expenditure
5. Change Management hold up implementation while they ask for a full risk analysis and assurances there will be no down time (!)
6. techy implements win 10 mins
Probably six hours for a 15 min job. Of course, it shouldn't have occurred in the first place, but I'd be lying if I said I'd never been party to such an oversight in the dim & distant past...
Biting the hand that feeds IT
