Re: By the itching of my thumbs...
I wonder about a site I still support a remotely too. What will happen when/if I ever retire (which is sounding better all the time). In the past I've trained their people to act as backups but due to turnover those have all left and current management doesn't seem interested in retraining anyone. What I do for them is not rocket science but... those systems do run the business, their attitude seems a little reckless to me. Once a year I still try to bring up the subjects of training and upgrading, so far there has been no interest. There are definitely 3rd parties out there that they could find if needed but, since this site hasn't kept versions current, a lot of techs won't be familiar with the old stuff anymore.