Well, I have no idea how that's worked out.
I have worked in the public sector for years and all of the out sourced IT is both useless and expensive.....Moving a PC £950.....Quote for a quote £75K (Yep, that's just to get the quote!!! The work in itself only cost £60K....once we worked around the IT Supplier)....BT, Serco, Capita....et al....they are all the same beast.
1. Say you are 100% "work" committed. (So whatever you are asking for will cost)
2. Never say yes in ANY meeting
3. Every time some one asks....it is a sales opportunity.
The "original" contract to take over is just getting the foot in the door....once you are in, they screw the client to the floor!!!!
Outsourcing does/can work...but you have to know what you are outsourcing, why you are doing it and have all the angles covered....that is the bit that gov fails on!