So within five years Sky will have replaced my set-top box - and every other one in the country - with one that will call home when picture quality is poor, have an AI system cross-correlate with weather conditions and other reports, determine whether the problem looks like an antenna or cabling fault, and proactively despatch an antenna technician if that is indicated?
When they could otherwise sweat the existing dumb STB asset for at least another five years?
When technicians now only get called when picture quality has dropped to a completely unacceptable level so the customer reactively complains, thereby avoiding NFF callouts?
Pull the other leg, mate.
What are they smoking up there in 'digital transformation decision makers' land?
And that's just one example
Complete bollix
Biting the hand that feeds IT
