Call and chat volumes down? Indicator of product's quality or of support's lack thereof
"Over the last three years one of our key indicators of product quality – customer service call and chat volumes – has steadily dropped even as the number of machines running Windows 10 increased,"
Perhaps decreasing numbers of requests for support are an indication of the increasing quality of Microsoft's products, but from my personal experience, it is more likely an indicator of the pain, frustration, and lack of helpfulness of Microsoft's support organization. The members of the support team with whom I've spoken are uniformly polite, almost to an irksome degree. But as a native of New Jersey, I would be more than willing to trade politeness for the ability to solve problems.
"Now listen here, ya stupid jag-off. Right click on file while pressing the f'ing shift key to activate the secret menu. Then select 'Repair Files', let it work for 10 minutes, and then don't ever do anything stupid like that again! Capeesh?"
Biting the hand that feeds IT
